Privacy policy

What we collect, why, who we share it with and your choices. We handle personal information under the Australian Privacy Principles.

1. What we collect

• Account details: your name, email address and a scrambled (hashed) version of your password. An account is needed to buy and keep reports.
• What you tell us for a report: the addresses you search and run reports on, and your brief if you fill it in (who is buying, what matters to you, must-haves, the condition you want). We never ask for your income, savings or other financial details.
• Purchases: a record of what you bought and when. In the iPhone app Apple takes the payment, and on Android Google Play does; we receive a receipt (order number, product and date), never your card details.
• How you use ReadyBuy: screens opened, buttons tapped (never what you type), device type, the referring site, and an approximate location (city, region and country) worked out from your internet connection.
• Feedback: survey answers, comments and any screenshots you choose to send us.

2. What we do not collect

• Your device’s GPS or other precise location.
• Contacts, messages, call logs, photos, camera or microphone.
• Payment card or bank account numbers, or government identity numbers.
• The Android advertising ID or Apple’s advertising identifier, or hardware identifiers such as IMEI or SIM serial numbers. ReadyBuy contains no advertising and no advertising or tracking SDKs.

3. Why we use it

• To create your account, build your reports and keep them in your portfolio.
• To process purchases, provide support and handle refunds.
• To understand how ReadyBuy is used, fix problems and improve it.
• To protect ReadyBuy against misuse and to meet our legal obligations.

We do not sell your personal information, and we do not use it for advertising.

4. Who we share it with

• Data providers: to build a report, the property address (not your name or email) is sent to our data providers: Microburbs (Australia) for property and suburb data, and Google (United States) for maps and Street View imagery. Under their own terms these providers may keep and use the addresses they receive.
• Service providers: Cloudflare hosts ReadyBuy and stores our data; Apple and Google process in-app purchases. These providers may store data outside Australia, including in the United States. Where information leaves Australia we take the steps the Australian Privacy Principles require (APP 8).
• When the law requires it, or to protect our rights or someone’s safety. If the business is sold or restructured, we will tell you before a new owner handles your information differently.

5. How long we keep it

We keep your account and reports while your account is open. When you delete your account we delete your account, reports and sessions. Survey answers and comments are kept without your name or email attached. Purchase records are kept as long as tax law requires, and we may keep a short note that a deletion request was completed.

6. Delete your account and data

• In the app or on the web: sign in, open Account, and choose Delete account. Your account and all your reports are deleted straight away. This cannot be undone.
• Without signing in: email discover@readybuy.au with the subject “Delete my ReadyBuy information” from the email address on your account. We delete your account and reports within 30 days and confirm when it is done, telling you if anything has to be kept (such as purchase records for tax) and why.

Deleting the app from your phone does not delete your account. Any purchase refunds are handled by Apple or Google under their own policies.

7. Security

Everything sent between your device and ReadyBuy is encrypted (HTTPS), passwords are hashed, and access is limited to the people who need it to run ReadyBuy. No system is perfectly secure; if a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner.

8. App permissions

The ReadyBuy apps only use internet access and, on Android, Google Play Billing for purchases. They do not ask for location, contacts, camera, microphone, photos or phone access. If a future version needs a permission, we will explain why in the app before asking.

9. Your choices

• You can ask to see or correct the personal information we hold about you, or ask us to delete it (see section 6).
• ReadyBuy is not for people under 18, and we do not knowingly collect their information. If you think we have, email us and we will delete it.

10. Cookies

We use a sign-in cookie to keep you signed in, and the app stores a small amount of data on your device to remember your place. We do not use advertising cookies.

11. Complaints, contact and changes

Contact Silent Foundry Pty Ltd at discover@readybuy.au. We aim to reply within 30 days. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

If we change this policy we will update the date at the top and publish it at this address. If a change is significant, we will also tell you in the app or by email.